Words matter: Using LGBTQ+ inclusive language at work

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Brian, Senior People & Culture Specialist

The language we use with our colleagues, friends and families can have a huge and lasting impact, especially when it centres around often emotionally charged issues like sexuality or gender. Conversations around these topics can be fraught with confusion and worry over offending others, especially as the terms we use to respectfully discuss LGBTQ+ topics, sexual orientation and gender identity continue to develop and change.

But when looking to foster a more inclusive work environment where people can be free to be themselves and thrive, we all need to make sure we’re contributing. This Pride Month, we’re placing a focus on LGBTQ+ inclusive language at work, and discussing why we all have a responsibility to appreciate it and use it correctly.

Understanding LGBTQ+ inclusive language

LGBTQ+ inclusive language is used to describe and refer to LGBTQ+ individuals in a respectful, positive way. By doing this, we acknowledge and respect the differences and diversity of our colleagues, including their orientations and gender identities.

In the workplace, we often need to refer to people, introduce them to others or discuss their performance. So, when it comes to doing this for LGBTQ+ individuals, we need to use language that correctly identifies people to respect and show support for their identities and boundaries. Although most people refrain from using offensive terms, there are many instances where seemingly innocent everyday language can make people feel uncomfortable or excluded at work – known as ‘microaggressions.’

For many years, LGBTQ+ individuals have faced discrimination and microaggressions at work due to a history of intolerance and hate, so through using inclusive language, we can contribute to moving the world away from these inequalities and create a better working environment for all.

Clearing up the confusion

To have a valuable discussion around inclusive language in the workplace, we need to understand some commonly misused terms.

  • ‘Gender identity’ is an individual's internal sense of being male, female, fluid, both male and female, or non-binary. This can be expressed through how one dresses and acts and/or their physical characteristics, but we can never assume anyone’s gender identity.
  • A person’s ‘sex’ refers to biological differences between males and females. For example, males have XY chromosomes while females have XX chromosomes. 
  • ‘Sexuality’ is the attraction to people of a certain sex or gender.

Let’s take a look at some other often-overlooked words and phrases that could be replaced in favour of more inclusive versions to support our LGBTQ+ colleagues:

Ladies and gentlemen, guys and gals

Colleagues, team, people

Maternity and paternity leave

Parental leave

Wife, husband, boyfriend, girlfriend

Partner, spouse

How should I address you?

What are your pronouns?

Ms., Mr., Mrs.

First name or gender-neutral

Sexual preference

Sexual orientation

He, him, she, her

They, them, first name


A word on pronouns

Many people are adding their pronouns to email signatures, social media profiles or stating them in meetings. When people disclose their pronouns (he/him, she/her), it normalises the practice of not assuming someone's gender. And when LGBTQ+ individuals feel more supported in stating their own pronouns, it can help them feel more comfortable in being themselves at work and in public.

For example, when introducing someone for the first time to our team, we can ask for their pronouns in advance of the meeting (if not already known) to make sure they are identified correctly. This doesn’t mean we’re asking them to disclose their sexual orientation or gender outright – but it does mean we’re respecting their identity, which is a basic human need.

Skipping this step means we run the risk of misrepresenting someone’s gender identity which, even without malice, is a microaggression that can seriously affect the person’s mental health and workplace experience.

Becoming aware of the importance of gender-neutral language helps us to avoid bias towards a particular gender. A great step for organisations to take is to start using ‘they’ instead of ‘he/she’ in contracts and other legal company documentation.

We can also refer to this type of inclusivity as ‘using people-first language.’ Instead of saying ‘the gay community,’ say ‘people who identify as lesbian, gay, bisexual or transgender.’ This way, you avoid assuming everyone in the group has the same characteristics or experiences.

Why we should embrace inclusive language

By building LGBTQ+ inclusive language into an organisation’s values and ways of working, we can all contribute to creating a safer, more welcoming space for LGBTQ+ people in the everyday workplace and the tech industry as a whole.

This cultivates trust among team members, helps to make LGBTQ+ individuals feel valued and appreciated, and enables conversations around fostering diversity.

Celebrate openness without forcing ‘outness’

Finally, it’s important to understand that people who aren’t open about their sexual orientation or gender identity at work may not ever feel comfortable disclosing this information. So, organisations must never force or seek to expose, but simply work to create a culture of trust and inclusivity for LGBTQ+ people.

We’re inclusive of everyone here at The Workshop, but we also understand that the topic of inclusivity (and how to better it) needs to be incorporated into year-round conversations so that everyone’s voice is valued. Our Belonging, Inclusion & Diversity team and LGBTQ+ Employee Group is always open to new members who want to show support, add their thoughts or help us find ways to promote inclusion, allyship and diversity – through Pride Month and beyond.

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